Public healthcare systems around the world aim to provide quality healthcare. However, healthcare systems are complex, with many decisions being made under pressure. For example, a commonly reported factor in medical indemnity claims is the unintentional bypassing of patients’ and families’ concerns in post-operative care. Similarly, delays to inter-hospital transfers for non-critical health conditions can result in poor patient outcomes. To contribute to research evidence and innovation in the area of patient safety, the Victorian Managed Insurance Authority (VMIA) partnered with BehaviourWorks Australia, on a three-year Patient Safety Research and Innovation Program aimed to improve patient outcomes in public hospitals in Victoria, Australia. In this video, two of the six trials are discussed; enhancing the patient voice in early post-operative care (Trial 1), and improving inter-hospital transfers (Trial 2).

This video is licensed under the CC BY-NC-SA license.